Shipping & Delivery Policies
At Stray Kids UK Merch, we offer made-to-order products for fans across the UK, the US, Europe, and other destinations worldwide. Because many items are prepared after an order is placed, please consider both the production time and shipping period when estimating your delivery date.
Once your payment has been successfully confirmed, please allow around 5–7 business days for order fulfilment, followed by the applicable shipping time. Actual delivery times can vary depending on your destination, shipping method, and local carrier conditions.
After your order leaves our fulfilment facility, we will send a shipping notification with tracking details when tracking is available for the selected delivery service.
Depending on the products included in your order, your items may occasionally arrive in separate packages. We work with fulfilment locations in the UK, US, EU, and China, so the processing and shipping route can differ from one product to another.
Standard delivery may generally take around 7–15 business days after dispatch. During particularly busy periods, including Christmas, New Year, and major holidays, additional time may be required.
Made-to-Order Products
A large part of our Stray Kids merchandise is produced or prepared after an order is received. This means additional processing time is needed before your parcel can be handed to the carrier.
For shoe products, please allow approximately 10–15 business days for preparation before dispatch.
For other made-to-order products, please allow approximately 5–10 business days before the order is ready to ship.
Once your shipping confirmation has been sent, please allow up to two working days for tracking information to become active or show its first update.
When Will My Stray Kids Merch Arrive?
Your delivery date depends on two stages: the time needed to prepare your order and the time required for the carrier to deliver it to your address.
Estimated Delivery Time = Processing Time + Shipping Time
We provide international delivery through a range of shipping carriers and logistics partners. Your order will be prepared, packed, and sent to the delivery address entered during checkout.
The estimated timeframes below are provided as a general guide.
UK Delivery
For orders delivered within the UK, the estimated processing and delivery timeframe is:
| Estimated Processing Time | Estimated Delivery Time | Estimated Total Time* |
|---|---|---|
| 5–9 business days | 10–15 business days | 15–24 business days |
Calculated from the date your payment is completed until the estimated delivery date.
USA and International Delivery
For customers outside the UK, estimated timeframes may vary by destination:
| Region | Estimated Processing Time | Estimated Delivery Time | Estimated Total Time* |
|---|---|---|---|
| USA | 5–9 business days | 7–15 business days | 12–24 business days |
| Europe | 5–9 business days | 10–15 business days | 15–24 business days |
| North America (excluding Mexico) | 5–9 business days | 7–15 business days | 12–24 business days |
Calculated from the date your payment is completed until the estimated delivery date.
Shoe Delivery Time
Shoes are made to order and generally require additional preparation time before they can be dispatched.
UK Shoe Delivery
| Estimated Processing Time | Estimated Delivery Time | Estimated Total Time* |
|---|---|---|
| 10–15 business days | 10–15 business days | 20–30 business days |
Calculated from the date your payment is completed until the estimated delivery date.
USA and International Shoe Delivery
| Region | Estimated Processing Time | Estimated Delivery Time | Estimated Total Time* |
|---|---|---|---|
| USA | 10–15 business days | 7–15 business days | 17–30 business days |
| Europe | 10–15 business days | 10–15 business days | 20–30 business days |
| North America (excluding Mexico) | 10–15 business days | 7–15 business days | 17–30 business days |
Calculated from the date your payment is completed until the estimated delivery date.
UK Bank Holidays & Busy Shopping Periods
As we serve many customers throughout the UK, processing and delivery can take longer around UK Bank Holidays and peak shopping seasons.
Potential busy periods include New Year, Easter, the Early May Bank Holiday, Spring Bank Holiday, Summer Bank Holiday, Christmas, and Boxing Day, along with other public holidays that may affect carrier operations.
Bank Holiday dates can differ between England and Wales, Scotland, and Northern Ireland, so we recommend allowing extra time when placing an order around these dates.
Christmas and New Year can also bring increased order volumes, which may affect both fulfilment and carrier delivery schedules.
For customers ordering internationally, public holidays and seasonal demand in the destination country may also influence the final delivery date.
Carrier Delays
Delivery estimates can occasionally be affected by circumstances outside our control, including severe weather, transportation issues, customs processing, or unusually high parcel volumes.
If we receive information about a significant delay from our shipping partners, we will communicate relevant updates where possible.
In some circumstances, carrier-related delays may add approximately 3–7 business days to the normal delivery timeframe.
Incorrect or Incomplete Shipping Address
Please carefully review your delivery information before completing your order. A complete and accurate address helps prevent unnecessary processing and delivery delays.
If we notice missing or incorrect address information before dispatch, we may contact you to request clarification. Updating the address at this stage may affect the expected processing time.
Stray Kids UK Merch is not responsible for parcels delivered to an incorrect address because incomplete or inaccurate information was entered at checkout. We are also not responsible for parcels returned to the sender or fulfilment facility for the same reason.
Before contacting customer support about a missing delivery, please check the shipping address listed in your order confirmation and review the latest tracking information.
If a parcel needs to be shipped again because an incorrect address was provided, additional shipping charges may apply before the replacement shipment can be arranged.
If you ask the carrier to redirect, forward, or otherwise change the delivery route after your order has left our fulfilment facility, we cannot accept responsibility for loss, theft, or damage that may occur during the redirected shipment.
Expedited Shipping
Expedited shipping options may be available for selected destinations and products.
If you need your Stray Kids merch sooner than the standard delivery timeframe, please contact our support team through the available contact channel before placing your order. We will check the available shipping options and provide further information based on your destination and order.